Complaint -
-Most dissatisfied customers do not complain.
-When customers complain and if they are satisfied with the way their complaint is handled, they are more likely to purchase another product or service from the same company
-Companies that resolve complaints on the first contact increase customer satisfaction and product loyalty, improve employee satisfaction, and reduce costs
-Studies have shown that handling customer complaints well can be a critical part of a turnaround strategy. If a complaint is handled well, it sustains and strengthens customer loyalty and the company's image as a leader.
-it promotes clients confidence in company and their services and which would helpful for up-gradation
-When complaints are not promptly resolved, frustrated customers seek redress in different agencies or at different parts or levels of the same agency, resulting in duplicate effort and compounding costs.
-Most dissatisfied customers do not complain.
-When customers complain and if they are satisfied with the way their complaint is handled, they are more likely to purchase another product or service from the same company
-Companies that resolve complaints on the first contact increase customer satisfaction and product loyalty, improve employee satisfaction, and reduce costs
-Studies have shown that handling customer complaints well can be a critical part of a turnaround strategy. If a complaint is handled well, it sustains and strengthens customer loyalty and the company's image as a leader.
-it promotes clients confidence in company and their services and which would helpful for up-gradation
-When complaints are not promptly resolved, frustrated customers seek redress in different agencies or at different parts or levels of the same agency, resulting in duplicate effort and compounding costs.
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